What is your minimum order quantity (MOQ)?

MOQ is 500 sqm per design for SPC and laminate flooring, 200 meters per profile for skirting, and 1,000 rolls for underlay. We can consolidate multiple designs in one container. For first-time trial orders, we may accept lower MOQs - please contact our sales team to discuss.

What are your payment terms?

Standard payment terms are 30% T/T deposit with order confirmation and 70% balance against copy of bill of lading. For established customers, we accept L/C at sight and 30-day open account backed by Sinosure credit insurance. The first order is always T/T.

How long is the production lead time?

Production takes 25 - 35 days for all product lines. Lead time starts from deposit receipt. Add 7-10 days for ocean shipping from Shanghai to most global ports.

Do you provide free samples?

Yes, we provide free samples (cut pieces 100x100mm or full planks up to 300mm) to qualified buyers. Samples are shipped within 5 working days via DHL, FedEx, or SF Express. Buyers cover shipping cost; we refund the sample shipping fee on first order above 1 container.

Can I customize the flooring designs and packaging?

Yes. We offer full OEM and ODM services: custom colors, exclusive embossing plates, branded cartons, custom labels, and unique plank dimensions. Branded packaging requires vector artwork (AI or PDF) and 2 weeks lead time for first production. MOQ applies.